FAQ

Type the address www.logista.it on the web and click on the “CLIENTS/REGISTER” link. Fill in the form and send it.

How do I receive, or who sends me a user name and password for the Customer Area?

Once you have filled out your user name and password request form, you will receive your Customer Area access codes by email; please therefore complete the email field with particular care.

Do I need to have the transport service to join the portal?

Membership of the portal is independent of the transport service.

How many days before the collection date do I need to place the order?

2 days for the standard order, 1 day for the special order.

Is it mandatory to join the portal?

No, it is free and does not prevent you using traditional channels.

Once I have joined, am I obliged to use the portal (except for emergencies)?

No, you can use traditional channels. However, continuous, consistent use of the system is desirable.

Are products delivered in the usual way (transport or collection from the local tax warehouse (DFL)?

Yes, using the portal is another way of placing the order.

Is the portal available every day, 24 hours a day?

The portal is available 24 hours a day and 7 days a week.

Does my warehouse/local tax warehouse know about the web portal service?

All of Logista Italia’s DFLs know about the service.

In this case you would need to request a new user by completing the online application form found on the site www.logista.it. In the “Registered users” section.

I don't remember my user name, what should I do?

If you have lost your user name call the freefone number.

I don't remember my password, what should I do?

You can retrieve your password yourself by logging on to the www.logista.it website and clicking on CLIENTS -> Password recovery. You must have your USER NAME and email ready

What if my PC doesn’t work suddenly or my internet connection isn’t available?

You can use the traditional channel and notify the Contact Centre.

I have trouble connecting with Customer Service agents, what can I do?

Go on to the portal, click on “Ask Customer Service” and submit a report. It will automatically send an email to customer service.

How do I create an order from the portal?

There is a user manual in the download area of the portal.

If I have already created the order, how can I change it?

On the portal you can click on "Order" and the system will automatically ask you if you want to cancel or amend your order.

How do I know if the order was sent correctly?

On the portal you can click on "My Orders" in the "Order" section and view the status of orders sent.

What if there is a holiday?

If the holiday falls on a business day, remember that the deadline for sending or amending your order is 3 business days from your collection day (instead of the 2 usually specified by the portal.

Is the portal updated if there is a price change?

The portal's catalogue is always up-to-date in terms of both prices and product codes.

How does the portal interface with my inventory management software from my retail outlet?

The Logista Point-of-Sale Terminal and the portal are linked and synchronised, so they contain the same information.

Can I amend an order accepted by the DFL on the portal?

No Only orders placed via the portal by the deadline (11 a.m., 2 working days before the delivery day) may be changed.

When creating an order from an Excel file, do you have to be online?

No, the Excel order can be created even without being connected to the Internet.

When I place my order, do I need to call the DFL to get confirmation that it has arrived?

No. A message is sent to Logista containing the order number which appears after saving the message.

Can I print my order?

Yes, on the order screen, click "Print Order".

Can I place an additional/urgent order?

Additions to orders and urgent orders are managed only by the DFL.

Can I turn a standard order into a special order, and vice versa?

This feature is not available on the portal.

Can I find details of stocks via the portal?

Yes, but only if you have the Logista Point-of-Sale Terminal.

Can I edit the Excel file by adding codes that are not there?

Yes, you can enter AAMS codes in the appropriate column. Be careful not to change the file structure; it must contain AAMS codes in the first column and quantities in the second column.

In what format should quantities be entered?

Quantities must be entered in kg, using the decimal point or comma as a delimiter. For example, if you want to order 2kg, just write 2. If you want to order 200 grams, just write 0.2.

Is it possible to find out the stocks of the relevant DFL via the portal?

You cannot view DFL stocks via the portal. However, you can view the status of an order that has been shipped and find out if any products you have ordered are unavailable by clicking on the “Unshipped Products” button on the order screen.

Are the PDF files on the portal valid for tax purposes?

Yes. We recommend you save a copy on your computer or print and keep a hard copy (required by law for 2 years).